FAQs

  • Delivery
    How is the unit delivered?

    Our units are shipped directly from our storeroom in Cambridge. The delivery process involves arranging freight to your closest Trucking Transport Depot and using a Hiab truck for the final delivery onto your site. For detailed freight and Hiab truck hire charges, please consult our team.

  • Electrical Certification
    Does the unit come with NZ Electrical Certification?

    Yes, all our units are NZ Electrically certified and come with an Electrical Warrant of Fitness (EWOF). Rest assured that our products meet all necessary electrical safety standards required in New Zealand. The certification is included with your unit upon delivery.

  • Installation
    What is needed for installation onsite?

    To install the unit onsite, prepare a flat and stable surface. Hire a certified electrician for electrical connections and a licensed plumber or professional installer for water and sewerage connections. For any questions or concerns, contact our customer support team.

  • Hot Water Supply
    How do I get hot water into my unit?

    You can connect to the mains hot water supply if available on your property. Alternatively, a califont gas hot water system can be purchased and attached to the unit. A qualified plumber can install the califont onsite.

  • Payment Terms
    What are the payment terms?

    We require a 50% deposit upon order placement, with the remaining 50% due one week prior to dispatch. We accept various payment methods, including credit cards, bank transfers, and up to 36-month finance plans.

  • Macerator
    What is a macerator, and do I need one for my portable bathroom unit?

     A macerator is a pump used to grind and liquefy waste materials in portable bathroom units. If your unit will be used without easy access to sewerage or septic systems, a macerator may be beneficial. Contact our customer support team for personalized assistance.

  • Compliance
    When will we receive our Code Compliance Certificate (CCC)?

    The CCC is not issued immediately upon completion. After your unit undergoes a Final Inspection and is “Signed-off,” we apply for formal certification. The Council’s administrative process typically takes 6-12 weeks from submission to receive the CCC PDF certificate. Please note that these timeframes are standard for the construction industry, and we have no influence on the process.

    For further details, feel free to contact us.

  • Consent
    Do I need building consent for my Super Sub unit?

    Building consent requirements vary by council for Supersub units. While we offer guidance, it’s essential to consult your local council to understand specific regulations.

    All new Supersub units come with a Code Compliance Certificate (CCC), ensuring compliance with building codes. Customised units may require an engineer’s sign-off, with associated fees passed on to the customer. On-site consent for foundations and sewage is a separate project, requiring collaboration with local planning authorities.

    For more details, feel free to contact Supersub.

”The Supersub Portable Bathrooms absolutely are a game-changer.”

Need support?

Your question might be answered in our FAQs.

Otherwise, call 0800 782 631 or send us a message.

“Fantastic product. Perfect for our needs. Post flood living on site this unit helped us feel some kind of normal.”

Sharon McCabe

“Super Sub is an awesome business. Fast service and always available when needed. The bathroom/laundry units purchased have been good for our families.”

Jaeda Albert

“Fantastic product, fantastic people and a really fantastic experience purchasing 2 of these portable bathrooms from Super Sub. Highly recommend using this company.”

Jonathan Sudano

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Join us at Supersub

We make compact living both a practical choice and a lifestyle statement. Let us help you find the perfect solution that aligns with your needs and aspirations.

Step 1: Initial Application Criteria Checklist

* You must be a NZ Citizen / Permanent Resident and currently living in New Zealand
* You must be older than 18 years of age
* Proof of identity by means of a NZ drivers licence, passport or firearms licence
  
Things you should know:
Finance Now's normal lending criteria and loan terms apply. Repayments shown are indicative only and include a Establishment Fee and a Monthly Service Fee. Full disclosure of all of the terms of your loan (including the Total Amount Payable over the term of the loan) will be provided to you prior to finalisation of your loan. Payment Protection Insurance (PPI) is optional and has not been included in the payment amounts above.

Want to know how we assess applications? Read more here.

Call us 0800 782 631

Pickup is available from Cambridge or we can assist with arranging delivery New Zealand wide. Learn more.